Website Privacy Policy Statement

We are Sainthill House Ltd, incorporated in England and Wales. Our company number is 06880387 and our registered address is Cowick Lane, Exeter, Devon, EX2 9JG. (“Sainthill House Ltd” / “we” / “our” / “us”).

We are committed to ensuring that your privacy is protected. We comply with the Data Protection Act 2018 and the UK GDPR together with any other relevant data protection and privacy legislation (together referred to as “Data Protection Legislation”). We are the data controller of the data you pass to us pursuant to this policy. Our Data Protection Officer can be contacted at [insert email address for DPO. If there is no DPO, delete reference to them].

This Privacy Policy [together with our website terms and conditions and cookie policy] sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.sainthillhouse.co.uk (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information does Sainthill House Care Home hold and how will we use it?

Information you give Sainthill House Care Home

You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, email address, address/location and phone number.

We will retain this information while we are corresponding with you or providing services to you or to the Resident you represent.

Information Sainthill House Care Home collects about you: Sainthill House Care Home may collect the following information from you when you visit the website:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline.
Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number.

Cookies

The website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy [insert hyperlink to Cookie Policy].

Use Made of the Information

We may use the information we receive and/or collect about you via the website to:

Fulfil our obligations under any contract that we have entered into with you or with the Resident that you represent, and to provide you or the relevant Resident with information or services that you or the Resident has requested.
Send you newsletters and marketing information if you have consented to us doing so.
Notify you of products and services that we feel may interest you, or permit third parties to do so if you have provided the appropriate consent.
Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website.

Sainthill House Care Home processes personal information for certain legitimate business purposes, which include some or all the following:

Where the processing enables Sainthill House Care Home to enhance, modify, personalise or otherwise improve the website, its services or communications.
To identify and prevent fraud.
To enhance the security of the network and information systems of Sainthill House Care Home.
To better understand how people interact with the websites of Sainthill House Care Home.
To administer the website and carry out data analysis, troubleshooting and testing;
To determine the effectiveness of promotional campaigns and advertising

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data that we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us), please let us know by contacting us via the following webpage [insert link to webpage]. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the Unsubscribe option in any email we send to you and providing the details requested or by contacting us via the following webpage [insert webpage link] and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.

We may carry out automated decision-making using the personal data you provide to us. We do so to [insert an explanation about the automated decision-making (including profiling) that you carry out. You should explain the logic involved and the significance and potential consequences for the Data Subject. For example, if you track their behaviour on your website to send targeted advertising, explain this process. If you do not carry out any automated decision making, you can delete this policy entry].

Third Party Sites

Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.

How Safe is your Information?

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the data protection legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is, therefore, at your own risk.

Disclosure of your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you.
Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure, and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website.

Please note, we may need to disclose your personal information where we:

Sell any or all of our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller.
Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions;
Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.

Where we Store your Personal Data

[If Sainthill House Care Home processes all personal data within the UK or the EEA, it should leave in the following sentence and delete the rest of this section]

All your personal data is stored within the UK or the EEA.

[If Sainthill House Care Home processes personal data outside of the UK or EEA, it should delete the sentence above and update the sections below accordingly]

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") [insert the reasons why personal data is transferred outside the EEA, for example, because it is hosted on a server outside the EEA]. By submitting your personal data, you agree to this transfer, storing or processing. Sainthill House Care Home will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this applicable data protection and privacy legislation. If a finding of adequacy has not been made in respect of the country to which the data is transferred, we will only transfer it where there are appropriate safeguards in place.

Your Rights in Respect of your Data

You benefit from a number of rights in respect of the personal data we process about you. We have summarised your rights below and more information is available from the Information Commissioner Office website. Your rights apply for the period in which we process your data. There are certain caveats and exemptions to those rights which mean that in some circumstances you may not be entitled to exercise them. If we believe that is the case upon receipt of a request from you, we will let you know.

Access to your data
Rectification of your data
Right to be forgotten
Right to restrict processing
Data portability
Right to object

Automated decision making

Automated decision making means making a decision solely by automated means without any human involvement. We do not carry out any automated decision making using your personal data. [It is unlikely that Sainthill House Care Home carries out automated decision making where there is no human involvement in a decision made that impacts on an individual, such as an automatic clocking in/out process that deducts
salary. If Sainthill House Care Home is unsure, it should seek legal advice.]

Your right to complain about our processing

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner Office. Contact details for the ICO can be found at https://ico.org.uk.

If you have any further queries or comments on our Privacy Policy, please contact us via the following webpage https://www.sainthillhouse.co.uk/contact/ or you can contact us by emailing hello@sainthillhouse.co.uk.